Resources
On this page you will find information about the following topics:
Manufacturers
A manufacturer makes the devices that are sold by wireless service providers.
You can find information for the companies included in the list below by clicking on the links for each. When you visit each website you will be able to find information that is relevant to you, including:
- The accessible features of the devices that they sell;
- Information on accessing the features.
Alcatel
Apple
Doro
Google
HTC
Huawei
Kyocera
LG
Motorola
Nokia
Samsung
Application (App) Stores
Most apps are easy to use and are designed to work well on your device’s screen. Apps let you do different things using your device. Some apps are developed with assistive technology to meet accessibility needs.
Most apps are free to download onto your smartphone but might have a subscription fee to use them. You should always ensure that you are only downloading apps from trusted sources. It is important to remember that apps use data to run and you will need to ensure your data plan has enough data available.
How to Make a Video Call using an App
Using an app to make a video call is a popular way to keep in touch.
Text with 9-1-1
Text with 9-1-1 is a service available to you if you are part of the Deaf, deafened, Hard of Hearing or speech impaired (DHHSI) community.
What you need to know about Text with 9-1-1.
For more information on how to register for Text with 9-1-1 with your wireless service provider, click on their link below.
7-Eleven Speak Out Wireless T9-1-1 registration page
Bell T9-1-1 registration page
Chatr T9-1-1 registration page
Eastlink T9-1-1 registration page
Fido T9-1-1 registration page
Fizz T9-1-1 registration page
Freedom Mobile T9-1-1 registration page
Koodo Mobile T9-1-1 registration page
Lucky Mobile T9-1-1 registration page
Public Mobile T9-1-1 registration page
Rogers T9-1-1 registration page
SaskTel T9-1-1 registration page
Tbaytel T9-1-1 registration page
TELUS T9-1-1 registration page
Videotron T9-1-1 registration page
Virgin Mobile T9-1-1 registration page
Video Relay Services (VRS)
Canada VRS is a service available to you if you’re part of the Deaf, Hard of Hearing or speech impaired community. VRS allows you to access and make telephone calls using wireless devices or Internet based technologies. VRS callers are connected with a sign language interpreter who provides real time interpretation for telephone calls. VRS operators continuously relay the conversations from sign language to voice and back.
If you are using a wireless device to connect with Canada VRS to make video calls, the data you use does not count against your mobile data plan. This means that you can make VRS calls on your wireless device and not worry about data usage.
Message Relay Services (MRS)
- Teletypewriter (TTY) relay service
- Internet Protocol (IP) relay service
A Teletypewriter, or TTY, device is a special device that lets people who are Deaf, Hard of Hearing, or speech-impaired use the telephone to communicate. A TTY lets you use your phone by typing out messages instead of speaking and listening.
To access TTY from a compatible wireless device call 7-1-1.
Internet Protocol relay, or IP relay, is a relay service that uses the Internet instead of the phone system.
IP Relay Service enables Deaf and Hard of Hearing individuals to place and receive text-based relay calls from their personal computer and/or wireless device. An IP Relay operator will connect an IP Relay caller to a voice party.
For more information about Message Relay Services offered by your wireless service provider, click on their link below.
Bell IP Relay Service
Bell Message Relay Service
Cogeco Message Relay Service
Cogeco IP Relay Service
Eastlink Message Relay Service
Eastlink IP Relay Service
Freedom Mobile IP Relay Service
Freedom Mobile TTY
Public Mobile IP Relay Service
SaskTel Message Relay Service
SaskTel IP Relay Service
Tbaytel IP Relay Service
Tbaytel TTY
Other Resources
Canadian Radio-television and Telecommunications Commission (CRTC)
CRTC is an administrative tribunal that operates at arm’s length from the federal government.
CRTC regulates and supervises broadcasting and telecommunications in the public interest.
Commission for Complaints for Telecom-television Services (CCTS)
The CCTS is Canada's national, independent, industry-funded organization created to resolve complaints from
consumers and small business retail telecom customers about telecommunications and television services fairly
and free of charge.
Canada VRS
Deaf, hard of hearing or speech-impaired Canadians use Canada VRS to access and make
telephone calls using Internet and cell-phone based technologies. VRS callers are connected
with a sign language interpreter who provides real time interpretation for telephone calls.